Privacy Policy

Last updated: 15 October 2026 · Draft — under legal review.

Who we are

This policy explains what personal information VLTY ([[Operator legal name, company no.]]) collects and why. We follow Israel’s Protection of Privacy Law and its regulations.

What we collect

• Account: phone number, name, photo, the language you use, and whether you drive, help or both.
• Your car: plate, make and model (from the Ministry of Transport registry), battery size, connector and port position.
• Location: while a request or job is open, your location and the helper’s live location, including a time-stamped trail of the drive. Helpers who take requests also share location in the background while helping is on.
• Jobs: requests, prices, statuses, the handover code check, photos taken as proof (the car on arrival and the charger reading), ratings and reports.
• Chat messages between a driver and a helper, and their automatic translation.
• Helpers’ verification: identity document, selfie, licence, registration, insurance and equipment photos, and the results of their checks.
• Payments: amounts and payment status from our payment provider. We don’t receive or store full card numbers.
• Device: push-notification token, app version and crash data.

Why

• To match requests with helpers nearby, show the route and arrival, and run the session safely.
• To calculate prices, take payment, refund differences and pay helpers.
• To verify helpers and keep the service safe, including preventing fraud and off-app payment.
• To resolve disputes using the proof photos and the drive trail.
• To send notifications you need (for example, that the helper is about to arrive).

Who sees what

• The driver and the helper on a job see each other’s first name, photo, rating, car and live location while the job is open, and can call or message through the app.
• Service providers that work for us: Google Firebase and Google Cloud (hosting, database, notifications, maps and routes), Grow (payments), and AI services used to check helper documents. They process data only on our instructions.
• Authorities, when the law requires it.
• We don’t sell personal information.

How long we keep it

Account data while your account is open. Job records, proof photos and drive trails for 7 years, for accounting and dispute purposes. Helper verification documents for as long as the person helps, and up to 2 years after. Live location is not kept beyond the job’s trail.

Your rights

You can ask to see the information we hold about you, correct it, or delete your account (some records must be kept by law). Write to privacy@vlty.app.

Security

Data is encrypted in transit and stored with Google Cloud in Israel (Tel Aviv region) where available. Access is limited to what each person needs.

Children

VLTY is not for anyone under 18.

Changes

We will tell you in the app about important changes to this policy.