Terms of Use

Last updated: 15 October 2026 · Draft — under legal review.

1. What VLTY is

VLTY (operated by [[Operator legal name, company no.]], "we") runs an app that connects drivers whose electric car is running low with people nearby who can charge it on the spot ("helpers"), using a portable charger or their own car. We are a platform: we don’t charge cars ourselves, and helpers are independent, not our employees.

2. Your account

You must be 18 or over and give accurate details. You sign in with a phone number we verify by SMS, or with Apple or Google followed by your phone number. Keep your phone and account secure; you are responsible for what happens in your account.

3. Requesting a charge (drivers)

• Before you send a request, the app shows the price range for the amount you asked for. The price is calculated by the app from the energy, the helper’s travel, charging time and speed, and night, weekend and demand factors.
• Sending a request means you agree to that range. You pay in advance, on our payment provider’s secure page, the top of the range plus our service fee (7% of the price, at least ₪10).
• The first verified helper who accepts gets the job. The final price is that helper’s calculated price and is never above the range you saw. After the session, the difference is refunded to you.
• Cancelling is free until the helper is about 2 minutes away. After that, cancelling costs the helper’s call-out and travel, plus the service fee.
• Stopping charging early, or a helper stopping at their battery reserve, does not lower the price: the helper came out and set up either way.
• The battery level and range shown during charging are estimates based on the energy delivered; the app doesn’t read your car.
• Read the 4-digit handover code to the helper only after you have checked them and their car against the app. Charging starts only once the code is entered.

4. Helping (helpers)

• To take requests you must pass verification: identity document, a selfie, and documents for your car and equipment. Verification is done with automated (AI) checks and, where needed, a person reviewing them.
• You confirm you are allowed to use your equipment as you do, that it is in safe working order, and that you follow the manufacturer’s instructions and the law.
• You earn the full calculated price for each completed job. Earnings are paid by bank transfer weekly. You are responsible for your own taxes.
• Before entering the code you take a photo of the driver’s car on arrival, and when charging ends a photo of the charger’s reading. These protect both sides in a dispute.
• Backing out after accepting lowers your reliability score; repeated cancellations can suspend helping.

5. Payments

Payments are processed by a licensed payment provider (Grow). We never see or store your full card number. Receipts are issued for every charge.

6. Paying outside the app

Arranging to pay each other outside VLTY for a job that started in the app is not allowed. If a request is cancelled and the two phones then stay together for several minutes, we treat the job as done in the app: the driver is charged the agreed price plus the service fee, the helper is paid, and both accounts are flagged.

7. Safety

Stop only where it is safe and legal, away from traffic, with hazard lights on. If you feel unsafe, call 100 (police) or 101 (Magen David Adom). Don’t share the handover code if anything doesn’t match.

8. Responsibility

Helpers are responsible for the charging they carry out; drivers for their car and where they stop. To the extent the law allows, we are not liable for indirect loss, and our liability for a job is limited to the amount paid for it. Nothing here limits rights you have under consumer-protection law.

9. Not allowed

• False details, using someone else’s account, or harassing other users.
• Charging equipment that is damaged, modified unsafely, or not suited to the car.
• Misusing the app, its prices or its reviews.

10. Suspension and changes

We may suspend or close accounts that break these terms. We may update these terms; we will tell you in the app before important changes take effect.

11. Law

These terms are governed by the laws of the State of Israel. The courts of Tel Aviv-Jaffa have exclusive jurisdiction.

12. Contact

support@vlty.app, or Support in the app.